Enterprise evaluation guide
Wallet software procurement checklist
A useful procurement process makes delivery assumptions visible before the agreement is signed. Give commercial, engineering, operations and security reviewers a shared brief.
Define the product and delivery boundaries
Describe the wallet workflows, users, providers and systems involved. Ask each supplier to distinguish available capabilities from configuration, custom development and planned work. Tie delivery milestones to observable acceptance criteria.
- Business workflows and expected transaction patterns
- Required integrations and customer-side dependencies
- Demonstration, test, handover and launch criteria
Evaluate build versus buy using explicit assumptions
Compare internal development with a vendor engagement across implementation, maintenance, staffing, infrastructure and operational support. Account for integration work in both options. Avoid treating a software license as the full cost of operating a wallet.
- Internal engineering and on-call capacity
- Time spent maintaining integrations and upgrades
- Transition, data export and replacement costs
Request evidence for security and compliance claims
Ask what evidence applies to the product, service and proposed deployment. Certification support is different from an independently assessed certification. Have qualified reviewers determine the scope and obligations applicable to your organization.
- Scope, date and issuing party of any claimed assessment
- Control ownership across customer, vendor and hosting provider
- Evidence and remediation work included in the engagement
Review commercial and operating terms together
Clarify permitted use, custom-code rights, renewal and exit provisions alongside support and delivery commitments. Record exclusions. A flexible agreement is useful when responsibilities and change handling are clear to both parties.
- License scope, environments and custom-work rights
- Support hours, severity definitions and response commitments
- Change requests, acceptance, termination and handover terms