Managed services

A delivery team for the work around your wallet.

Bring deployment, customization and support into one implementation discussion. Agree the scope, milestones and operating responsibilities around the product you need to launch.

Discuss your requirements

Plan an end-to-end implementation

Start with the business workflows and systems that money moves through. Turn those requirements into a delivery plan with reviewable milestones.

Define collection, balance, payout and reconciliation workflows.
Map environments, dependencies and customer-side owners.
Agree demonstration, testing and acceptance criteria.

Customize around your operating model

Review product, workflow and integration changes against the underlying wallet and ledger boundaries. Custom work needs an agreed scope and maintenance approach.

Identify required branding, interface and operational workflows.
Review how changes affect authorization, accounting and reconciliation.
Agree ownership of custom code and compatibility with future upgrades.

Support after launch

Build an operational relationship around your team’s requirements. Support coverage and response targets belong in the agreement.

Define issue severity and escalation routes.
Agree monitoring, incident communication and maintenance responsibilities.
Include runbooks, knowledge transfer and change review in the delivery scope.

Questions to settle before you start.

Is customization included automatically?

Customization is scoped with the implementation. The proposal should name deliverables, exclusions, acceptance criteria and ongoing maintenance responsibilities.

What support coverage is available?

Discuss your required hours, response targets and escalation needs with the team. Coverage and service commitments are agreed for your engagement.